Frequently Asked Questions
Everything you need to know about Gear for Good.
What is the 'Del Día' collection?
Our Del Día products are one-of-a-kind items made from 100% repurposed fabric. Employees in the Philippines have full creative control over the color combinations, meaning no two bags are exactly alike.
What is your return policy?
We offer a 30-day return window for all unused gear in its original packaging. Please note that items marked as Final Sale and certain limited-edition collaborations are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their gear faster for an upcoming adventure.
Do you offer a lifetime warranty?
Yes, we stand by our products with the 'Guaranteed for Good' promise. We will repair, replace, or reward a credit for any item that has a manufacturing defect for the practical lifetime of the product.
How should I clean my Cotopaxi backpack?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or dry your packs, as this can damage the technical fabrics and hardware.
What does being a B Corp mean for Cotopaxi?
As a certified B Corp, we meet the highest standards of verified social and environmental performance, transparency, and accountability. We donate 1% of our annual revenue to help alleviate poverty worldwide.